Return & Refund Request Timeframe

You may request a return or refund within 180 days after the order has been delivered. However, for issues related to:

• Damaged products
• Defective items
• Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

Return Process

To start a return, please contact me at shop@blxthe.co.uk with the following details:

• Your order number
• Photos or videos of the issue (if applicable)
• A brief description of the problem

Once your request has been reviewed and approved, you will be provided with the correct return address and return instructions.

We aim to review and process requests within 14 business days.

Conditions for Returned Items

Unless the item is defective, returned items must meet the following conditions:

• Unused
• Unworn
• Unwashed
• In original condition

We do not accept items that are:

• Worn
• Stained
• Damaged due to misuse
• Altered after delivery

Customers are responsible for return shipping costs.

Refunds

If your refund request is approved:

• Refunds will be issued to the original payment method used for the purchase
• Refunds will be processed in the original purchase currency

Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

• Deliberately damaged items
• Items returned beyond the 180-day return window
  
• Gift cards
• Orders delayed due to incorrect information, including but not limited to:
  • Incorrect shipping address
  • Incorrect phone number
    

You can always contact me at shop@blxthe.co.uk if you ever have any questions!